Product 01 · Diagnose
A paid, fixed-scope diagnostic. You own the findings outright, whether or not anything gets built afterward.
The problem
A recurring workflow (client onboarding, a handoff, a reporting cycle) is costing time, money, or client trust, but nobody has actually mapped it. Symptoms get misattributed to people or tools. The real cause stays invisible until someone studies the workflow as it's actually performed, not as anyone believes it runs.
Purpose & buyer
Process
Interviews, artifacts, and, where possible, direct observation of the workflow as it's actually run.
Every step examined and coded against the recurring failure classes we've seen across dozens of workflows.
Failure points ranked by cost-to-fix against value-of-fix. One highest-leverage recommendation, never a roadmap.
The recommendation is written to Sprint-ready precision: scope, timeline, price, Definition of Done.
If nothing clears the value threshold, we say so, and you keep the diagnosis anyway.
Deliverables
The workflow as it's actually performed, with every gap from the official process named.
Each failure quantified in your own units (hours, delay, error rate, churn), not a generic benchmark.
A Sprint-ready recommendation, or an honest case for why nothing here is worth fixing yet.
We present the diagnosis and take questions. Nothing here is a document you read alone.
FAQ
Typically one to two weeks, depending on access to the people and artifacts involved in the workflow.
Your own diagnosis is a hypothesis to verify, not a scope to execute. Most workflows have a gap between the official process and the real one, and that gap is usually where the cost actually lives.
No. It's priced and sold as a standalone product, on purpose, so the diagnosis is never a disguised deposit.
Diagnosis first, always. You'll know exactly what's worth fixing before anyone proposes a build.