Product 02 · Implement
The fix, but only when a Blueprint says it's worth it. Fixed scope, fixed timeline, fixed price, a written Definition of Done.
The problem
Once a workflow's root cause is diagnosed, the temptation is to scope a broad transformation program. We resist it. A Sprint fixes the single highest-leverage part of the workflow the Blueprint identified: nothing more, nothing vaguer, and never sold without that Blueprint preceding it.
Purpose & buyer
The Readiness Gate
Before a Sprint is contracted, four things must be true: a named internal owner with authority and availability; access to tools and people scheduled in writing; a stable tool stack for the Sprint's duration; and genuine volume in the workflow, so the fix pays for itself many times over. Clients who don't clear the gate are deferred with a written path to readiness, not rejected.
Deliverables
Live and operating in your existing stack, with no forced tool migration.
Each one documented, tested, and shipped with a manual fallback.
Written so a new hire can run the workflow from the document alone.
Your team runs it themselves by the time the Sprint closes.
Definition of Done
Every Sprint's Definition of Done is written and signed before the clock starts. It describes things that can be verified: the workflow executing end-to-end on a real case, an automation firing correctly on its trigger, a team member running the process from documentation alone with no help. If it can't be checked, it isn't done.
The guarantee
If the Definition of Done isn't met on the agreed terms, we continue at our own cost until it is, or refund by a defined schedule. The guarantee covers what we control. It never covers business outcomes your own execution determines. A guarantee we'd resist honoring is a lie with a signature, so we don't write those.
FAQ
The current Sprint's scope is frozen. New needs get logged for a future engagement. The one exception is anything required to reach the existing Definition of Done, which is our cost under the guarantee.
Set per engagement in the Blueprint's fix specification: typically ten to twenty working days, with the clock starting only once the Readiness Gate is cleared.
Your team runs the workflow independently. That's the point. We earn repeat work through results, not dependency.
Every Sprint begins with a Blueprint. Never sold standalone, never scoped on a guess.